Frequently Asked Questions
Everything you need to know about your Goodstone Jewels experience.
What materials are used in Goodstone Jewels pieces?
We use high-quality materials including 14k and 18k gold plating over sterling silver, ethically sourced gemstones, and premium cubic zirconia to ensure long-lasting brilliance and durability.
How should I care for my jewelry?
To maintain the shine of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided pouch or a cool, dry place when not in use.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Goodstone Jewels purchase comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.